Booking information
All the key information for your holiday in Ischgl at a glance.
As intervening factors can always occur, and you may not be able to begin your holiday as planned, we recommend to you taking out travel insurance: www.europaeische.at
Also valid for cancellation cases in connection with COVID-19: You will find further information here.
Cancellation Conditions
Cancellations must be made in writing or by e-mail and will be confirmed by us. Here are the cancellation conditions for winter 2024/2025:
And for the summer of 2024:
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Travel insurance
We recommend travel cancellation insuranceAs something can always come up and you may not be able to start your holiday as planned, we recommend that you take out travel insurance: www.europaeische.at 1. INSURANCE WITH THE BOOKING 2. INSURANCE AFTER THE BOOKING |
Things to know from A to Z
Allergies
Our bedrooms are specially equipped for allergy sufferers and our kitchen is also happy to accommodate you. Just let us know in good time. |
Arrival & Departure
Your bedroom will be waiting for you from 3 p.m. at the latest on the day of arrival and will be all yours until 10 a.m. on the day of departure. If you arrive after 6 pm, please let us know. |
Bank details
Volksbank Tirol AG |
Child moderation
For children staying in their parents' bedroom with two full-paying adults, the prize/reduction is as follows:
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Deposit / payment
Your booking becomes binding as soon as we receive a deposit of 40% of the total booking amount by debit/credit card or bank transfer. As soon as we have received the deposit, your booking is firmly reserved for you. Please note that deposits may be retained as a cancellation fee. |
Furry friends
Dogs / pets are only allowed upon request, and we charge € 35.00 per day, excluding food. Pets are not allowed in our dining room and spa. All further information. |
General terms and conditions
The prices quoted are in EURO and are per person per day. The local tax of € 3.50 per person and day (from 15 years) is not included in the price and will be charged on site. |
Internet
Free Wi-Fi is available throughout the hotel. |
Late Check-out
If you check out later, we charge between € 40.00 and € 80.00. If you want to use the room until 18:00, the surcharge is 40% of the daily rate. After 18:00 the full daily rate will be charged. |
Online Check-In
You can easily update or complete your details online. You will find the link to do this in your booking confirmation, in an email that we will send you before your arrival. |
Parking space
We won't leave your car out in the rain. :) |
Refund after cancellation
Please note that fees will be charged for card payment refunds. |
Short Stay
For stays of up to 3 days we charge a surcharge of € 10.00 per person per day. |
Single location
If you use a double room or a suite on your own, we will reduce the price for the second bed by € 15.00 per day. |
Smoking
Our hotel is a non-smoking hotel. We ask you not to smoke in the entire hotel area, apart from the room balcony and the outdoor area. |
Spa treatments
Appointments must be cancelled at least 1 day in advance, otherwise we will charge 80% of the treatment price. |
Terms of payment
To avoid waiting times, you are welcome to pay your bill at our reception the evening before your departure. We accept cash, EC card, Mastercard or VISA card. The provisions of the Austrian Hotel Contract Law (AGBH). |
Vegan and special diets
If you have a vegan or other special dietary preference, please let us know at the time of booking or at least a few days before check-in so that we can make the necessary arrangements. Please note that there is a small surcharge for special dietary requirements. This surcharge covers the cost of purchasing special products as well as the extra effort required to prepare your meals. We strive to offer a variety of delicious options to ensure that your stay with us is enjoyable and satisfying. For further information or special requests, please contact our reception team. |
The provisions of the Austrian Hotel Contract Law (AGBH).
Errors and omissions excepted. All information on this website is without guarantee.